Monday, August 9, 2010

We're Always Listening

One of the most important things we can do as managers of a public space is listen to suggestions, comments, and criticisms from visitors in order to learn which aspects of the park we can improve upon.

On the flip side, one of the greatest rewards of managing a public space is when visitors take the time to send us their compliments, to let us know what we're doing right!

We are very appreciative of two such emails that arrived in the Bryant Park inbox last week, containing kind words from park patrons.

"Just taking a moment to tell you that Bryant Park is a true gem in midtown Manhattan. I’m from the New York Metro area and work in the city and the Park is a wonderful spot to go to day and night. Bryant Park makes midtown a much more pleasant place to be!"
~
"I just wanted to tell you that I was visiting your lovely park today around 11 am and everybody, literally every employee we made contact with was lovely, helpful, courteous and friendly.  We were by the carousel, we were by the cafe (was not opened yet, but still questions were answered with kindness), we were in the restrooms and somebody was cleaning and I was chatting with him and he was lovely.  I just want you to know that every chance I get to visit Manhattan that I come in to your park to breath in the peace and tranquility in the middle of a wonderful city and every time I come out and say BRYANT PARK IS MY FAVORITE PARK IN NYC.  Thank you for employing such wonderful people.  They all smile and greet and make me want to return and share my experience."

We pay attention to every email and letter that arrives at our door, so if you ever have a question, comment, compliment, or suggestion for Bryant Park, feel free to send it our way.

Email us at bpc@urbanmgt.com or drop a line to:
Bryant Park Corporation
1065 Avenue of the Americas
Suite 2400
New York, NY 10018

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